Privacy Policy
General Provisions
This Privacy Policy explains how personal information is collected, processed, and protected when users interact with our website. By using this website, you agree to the terms described in this document. The administration of the website ensures that all personal data is processed in accordance with the applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation. The website does not collect more information than is necessary to provide its services or improve user experience.
What Information We Collect
We collect both personal and non-personal information. Personal information may include names, contact details, preferences, or any data submitted through online forms. Non-personal information may include browser type, operating system, device information, and anonymized usage statistics. The website may also collect information about IP addresses and geolocation to ensure proper functioning and security. Cookies and similar technologies may be used to enhance performance, store preferences, and measure analytical data. Users are informed about data collection practices when they first visit the site and can review or change their consent settings at any time.
How We Use Information
Collected information is used to provide, personalize, and improve services offered on the website. This includes processing bookings, responding to inquiries, optimizing performance, sending service-related updates, and improving customer satisfaction. The information may also be used for analytics, research, and marketing activities that comply with applicable data protection laws. The website administration ensures that all communication is based on legitimate interest or explicit user consent. Marketing materials are only sent when prior consent has been granted and can be withdrawn at any time. All personal data is processed securely and only for the intended purposes described in this policy.
Data Protection and Retention Period
All personal data is securely stored using encryption and other technical safeguards. Access to user data is restricted to authorized personnel who require it for operational purposes. The website implements measures to prevent data loss, misuse, unauthorized access, or alteration. Personal data is retained only for as long as necessary to fulfill the purpose of collection or as required by law. When the retention period expires, all data is deleted or anonymized in a secure manner. The administration regularly reviews data management practices to ensure continued compliance with the GDPR and international standards for privacy and information security.
Transfer of Data to Third Parties
Personal data may be shared with third-party service providers who assist in delivering services, such as hosting companies, analytics providers, or payment processors. These third parties are contractually obliged to handle data securely and only for authorized purposes. The website does not sell, rent, or exchange personal data for commercial gain. Data may also be disclosed when required by law, court orders, or legal obligations. In cases involving cross-border data transfers, safeguards such as Standard Contractual Clauses or other legal mechanisms are applied to ensure that data remains protected in accordance with applicable laws.
Use of Cookies
The website uses cookies and similar technologies to improve functionality, personalize content, and analyze usage trends. Cookies are small text files stored on your device that help remember preferences and optimize performance. Some cookies are essential for site operation, while others are used for analytics or marketing. Users can control or delete cookies through browser settings. Detailed information about cookie use is provided in the separate Cookie Policy section. By continuing to use the website, users consent to the use of cookies in accordance with this policy unless they disable them manually.
User Rights
Users have the right to access, correct, delete, or restrict processing of their personal data. They can also withdraw consent or object to certain forms of data processing. Requests regarding personal data can be submitted through the contact form on the website. The administration will process such requests in accordance with applicable laws and respond within a reasonable time frame. Users have the right to lodge complaints with a relevant data protection authority if they believe their rights are being violated. The website administration ensures transparency and respects all legal obligations related to user privacy.
Changes to the Policy
This Privacy Policy may be updated periodically to reflect changes in legislation, technology, or the way we operate. Users are encouraged to review the policy regularly to stay informed about updates. The most recent version of the policy is always available on this website. Significant changes will be clearly communicated, and continued use of the website after updates will constitute acceptance of the revised terms.
User Consent
By using the website, submitting forms, or interacting with our services, the user confirms that they have read, understood, and agreed to this Privacy Policy. Users who do not agree with the terms should discontinue using the website. Continued use after updates are published implies acceptance of the revised policy.
🏢 IceQuest
📍 9 King’s Avenue, Manchester M15 4RB, United Kingdom
📞 +44 20 7786 4108